Common Questions
Everything Boards Want to Know
The honest answers to what's actually holding you back.
Do I need a credit card to start the free trial?
Yes — a payment method is required to start your 30-day trial. You won't be charged
during the trial itself, and you can cancel anytime before it ends to avoid being
billed. This lets us get you into a live account instantly, with no separate
"upgrade" step later.
What happens after the 30-day trial ends?
Your card is automatically charged for the plan you selected when your trial began,
so there's nothing further you need to do to keep your account active. If you'd
rather not continue, simply cancel before your trial ends and you
won't be charged anything.
Can we cancel anytime?
Yes. You can cancel from your account settings at any point — during the trial or
after — with no cancellation fee and no phone call required. Your account remains
accessible through the end of your current billing period.
What happens to our data if we cancel?
Nothing is deleted. Your account is simply marked inactive — every
document, homeowner record, and financial history stays exactly where it is. You can
also export everything as CSV and PDF at any time. We retain your data for 90 days
after cancellation, then delete it permanently. We never sell your data.
Is our HOA's data actually secure?
Yes. Your data is encrypted both in transit and at rest, hosted on enterprise-grade
infrastructure (the same category of hosting used by major financial and healthcare
platforms). Every board's data is isolated from every other board's — your homeowners'
information, financials, and documents are never visible to anyone outside your
organization. Payments are processed directly by Stripe; BoardArmor never sees or
stores full card numbers. Your HOA owns its data, always — not BoardArmor.
Is there a contract or long-term commitment?
No. BoardArmor is billed month-to-month with no long-term contract — a deliberate
difference from most management company agreements, which often lock your HOA in for
a full year or more.
What makes the legal pre-send scanner valuable?
The scanner checks 9 specific legal risk categories — Fair Housing Act compliance,
ADA/ESA accommodation law, due process, defamation risk, and more — that most board
members don't know to look for. One caught Fair Housing violation saves more than
35 years of Board-Armor subscriptions. No competitor at any price point has this
feature.
Why do plans cost different amounts if the features are the same?
Larger communities generate more emails, more AI requests, more storage, and more
database activity — so the cost to run the platform is higher. The pricing reflects
infrastructure cost, not feature access. A 20-unit HOA and a 200-unit HOA both get
the legal scanner, the AI advisor, the compliance auditor — everything. The
200-unit HOA just pays more because they send more notices and have more data to
manage.
Can our whole board use it, or just one person?
Every board member gets their own login with role-based access (President, Treasurer,
Secretary) — no sharing one password across five people, no extra charge per seat,
and no need to funnel everything through a single "tech person" on the board.
Do I need technical skills to set up Board-Armor?
None. If you can use Gmail, you can use Board-Armor. Setup takes under 10 minutes,
with no installation and no IT department required.
Try the live
demo before you sign up for anything, and see for yourself.
What if we already have a property management company?
Some boards use BoardArmor alongside their management company for better document
organization and AI legal protection; others use it specifically to transition away
from paying a management company altogether. Either way works — there's no requirement
to be fully self-managed to get value from it.
How does Board-Armor help with insurance claims and risk management?
Pre-Loss Documentation lets your board conduct annual, timestamped, board-attested
property condition inspections — establishing a baseline before any damage event, since
insurance carriers frequently dispute claims by calling damage "pre-existing." The
Insurance Claim Tracker logs every claim from first notice to final settlement, and
the Emergency Response Center creates a documented, timestamped record of every action
taken during an emergency — exactly what a public adjuster needs to build a strong
claim on your behalf.
Is support included if we get stuck?
Still have a question? Email us — a real person will answer, not a bot.